Covid19 Coronavirus Update

With many staff working at home due to the coronavirus (COVID-19) outbreak, we want to explain how  IT will support you during this time.

These arrangements may change as we adapt to our new way of working and private coronavirus testing but we are encouraged to hear your feedback so far.

We are currently considering how we might support users who need face to face support, for example in the situation of a staff computer failure.

Please check the coronavirus staff and student pages regularly as our support model adapts and changes.
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Knowledge

IT guides – these cover a wide range of topics such as the VPN, Multi Factor Authentication and Teams
Searchable Knowledge Items within the Help4U Self-Service Portal

Log a call

If our guides or knowledge items don’t help, please log a call by selecting the “Can’t find an answer?” tab in the Help4U Self-Service Portal.
To help us to process your call please include your PC name and/or operating system.
When you log a call with us you can look up your tickets in the Self-Service Portal under “Track my Tickets”. Your call will indicate the maximum time it we will take to resolve your call.

Check the status of a service

If a service is being changed or if there is an issue with a service you can check the IT Status pages from within the Help4U Self-Service Portal.
This will save you time when there is a wide spread service outage.

Remote support calls

We may contact you via Teams to arrange a time to meet to discuss your support needs.
Depending on the nature of your request or issue we may ask that you share your desktop with us normally via Teams. We will guide you through that at the time.

Calls to Service Desk 88008

As the majority of IT staff are working from home, this service is currently unavailable.

Hours of opening

Monday – Friday: 09:00 – 20:00 hrs
Saturday/Sunday: 12:00 – 20:00 hrs

IT Support Solutions

As the complexty of IT continues to grow and IT provision becomes business critical it is important that companies have adequate IT Support London in place.

Here at Interactivoz we will take the frustration out of IT by providing you with a dedicated account manager trained to handle all of your Toronto IT support service needs. Your personal dedicated account manager will know your technology, your business, and all of the small details which you may forget about. So, if you are looking for a IT services company in Toronto that will be there to help you every step of the way then look no further than Interactivoz.

We offer a full line of IT services in Toronto. Think of us as your in-house IT department. Whether you are looking for network strategy, implementation, maintenance or troubleshooting you can count on us to do the job right! By the way; we speak tech, and human too so do not worry about your lack of technical terms and knowledge; we are here to help. Our team may be immersed in technology – but we’re not lost in it. Sure, we will occasionally resort to TLA’s (Three Letter Acronyms), but really, we prefer to communicate in English

Business Intelligence Software

Maybe you’re new to BI or suspect your current strategy is not giving you the insights and flexibility you need. We can develop a roadmap to help you establish a clearer Business Intelligence Software future.The best way to get people motivated is to involve them – if they haven’t helped create the vision, they won’t do anything about it. Involving everyone creates a richer vision.Our established and proven approach, incorporating elements of strategic planning and change theory, gets people and organizations working together towards common goals. We use graphical guides and Power BI to look at the current situation and create visions of what success will look like  in the future.

Using these business intelligence software comparison techniques we will help you:

  • Match business goals with technical possibilities
  • Identify risks and plan to manage them
  • Find a group consensus & develop a shared vision
  • Identify the bold steps & convert them into a clearly defined plan

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Technology Selection

With so many options and features to consider, choosing the right BI technology can be confusing.

As an independent consultancy, we have many years’ experience working with the premier Mobile BI tools – and know which ones will best suit your business. We can help you:

  • understand your options
  • see through the vendor hype
  • evaluate which technology works best for your business

Application Performance Testing

Interactivoz is a global software company that develops and delivers the most powerful and comprehensive suite of End To End performance, Application Performance Testing and  Monitoring Solutions, SLA (Service Level Agreement) and Automated Testing Solutions available in the world today. Interactivoz has successfully delivered enterprise APM and Testing solutions that support every IT enterprise application to hundreds of customers worldwide.

Interactivoz’s solutions deliver unmatched proactive monitoring, transaction monitoring, real-time alerting, real-time monitor, application performance testing availability, application performance testing, IT Service Management, Business Service Management (BSM), and SLM. Interactivoz products are technically designed to support every environment, every business process, and every application with the focus of service oriented management. Compared to the legacy management products available on the market, Interactivoz’s solutions are more scalable, more flexible, support all environments with a single technology, more cost effective, and easier to maintain and deploy.

WordPress Maintenance Contracts

Using our partner Titanium Consulting we are now able to offer to our clients a variety of WordPress infrastructure  WordPress Maintenance, hosting and support contracts.

With WordPress now accounting for over 15% of the top websites there is growing demand for the following WordPress Services:

Our WordPress maintenance contracts cover:

  • WordPress upgrades
  • Security Patches
  • One Years hosting
  • Minor modifications and fixes to your Blog / WordPress site should any upgrades result in unforseen changes
  • Plugin support and upgrades
  • Expert assistance from our team of WordPress Designers

Digital Media Solutions

Interactivoz is a multi-talented web design and development company that also offers a unique search engine optimization service.

As a company with over 7 years of experience and a whole range of skills, we can offer the full package of web design, front-end development, back-end development, on-site search engine optimization and off-site search engine optimization.

We have a strong partnership with Titanium Consulting one Web-Design-Londonof London’s leading SEO and Web Design companies and this enables us to offer a best-of-breed service to our clients.

Working with our partners uur development teams can complete any kind of web design or SEO work – whether you require a complete website design and build, you own web design coded into valid XHTML, or graphical design work.

Contact us to find out how Interactivoz can provide you with top class web design.

Online Public Relations

Online Public Relations

Interactivoz can put your message in online for a fraction of the equivalent advertising cost.

Best of all, by using the immense power of third-party endorsement, PR is believable, engaging and compelling in the way that no other communications method can achieve.

  • Dedicated PR agency
  • High-calibre team
  • Top-level expertise at out-of-London prices
  • Measurable results

Infrastructure Solutions

IT Solutions London

Whether you have a small 5 PC network or a more complex 50 user, multi-site network, Interactivoz can provide you with your precise network solution and data storage needs covering London and the UK.

Our network infrastructures are backed up with our proven network support services, giving you total peace of mind and stress free IT Support London.

Key benefits of a networked organisation:

  • Streamline business areas
  • Secure and reliable infrastructure
  • Disaster Recovery and planning
  • Increase data and network security
  • Increase Accountability
  • Full IT Support Dallas
  • End to end Web Design that supports your organisations aspirations